How to Tell a Good Moving Company From a Bad One
Roughly 40 million people move each year in the U.S. Some handle the process solo. Others wisely hire professionals to save time, reduce stress, and avoid throwing out their backs.
But here’s the catch: not all moving companies are created equal.
Some movers show up early, treat your belongings like their own, and communicate clearly throughout the process. Others? They leave you with scratched furniture, surprise charges, and a headache you didn’t order.
So, how do you spot the difference between a mover you can trust and one you’ll regret hiring?
Here’s what to look for:
1. First Impressions Matter: Start With That First Call
That first phone call is more telling than you think.
A reliable moving company treats your inquiry like a priority, not a nuisance. If they answer the phone promptly, explain their services thoroughly, and make you feel heard, that’s a great sign. They’re already showing you how they’ll handle your move: professionally and with care.
On the flip side, if the person on the phone sounds distracted, impatient, or flat-out rude, consider that your warning shot. If they’re unhelpful before you hire them, they’ll likely be worse once they’ve got your deposit.
Pro tip: Ask who will be handling your move. Will it be in-house staff or day laborers? Transparency here is key.
2. Timeliness Is a Test
Good movers respect your schedule. That means showing up on time, both for pre-move walkthroughs and on moving day.
If they’re late for the initial walkthrough (or skip it entirely), don’t count on them to show up reliably when the big day comes. Time management is basic professionalism. If they can’t get that right, what else will they miss?
3. Attention to Detail Shows They Care
Trustworthy movers will take detailed notes during your walkthrough or consultation. This should include:
- How many rooms you’re moving
- Fragile or specialty items
- Parking and building access issues
- Special requests (like handling antiques)
If you find yourself repeating the same details over and over, or forgetting key instructions, it’s a sign that they’re disorganized—or worse, careless.
4. Reviews Reveal the Truth
Online reviews are your best friend here. Check sites like:
- Yelp
- Better Business Bureau
- Trustpilot
- Facebook Business Pages
Look for patterns. One bad review could be an outlier. But if multiple reviewers complain about broken furniture, hidden fees, or missing items, that’s a problem.
Also, beware of generic 5-star reviews with no details. Fake reviews are common, so read between the lines.
Extra step: Ask your neighbors, coworkers, or realtor who they’ve used. Real-world experience trumps marketing speak every time.
5. Insurance Isn’t Optional
A legitimate moving company carries proper insurance, and they’ll be transparent about it.
If something gets damaged or lost, insurance ensures you’re not stuck footing the bill. If a company dodges the topic, can’t provide proof, or says “you don’t need it,” walk away. No insurance = no protection for your stuff.
6. Price Quotes Should Be Realistic
Get quotes from at least three companies—and watch out for lowball offers.
Scammy movers often bait you with an unrealistically low price, then tack on extra fees at the last minute. A proper estimate should include:
- A walkthrough (in person or virtual)
- A written quote that lists services and fees
- A signed contract you can refer back to
If they refuse to inspect your space first or won’t give anything in writing, they’re not trustworthy.
7. No References? No Thanks.
Any reputable moving company should be able to hand over a few references without hesitation. If they stall, dodge the question, or claim “all our reviews are online,” that’s a red flag.
Direct references give you the chance to ask detailed questions about the moving experience, not just read a five-star review someone might have paid for.
8. Never Pay in Full Upfront
Reputable movers don’t ask for full payment before the job is done.
A small deposit is common, but you should pay the bulk of the cost after everything’s delivered and you’re satisfied. If a mover demands full payment upfront, they could take your money—and your stuff—and vanish. Protect yourself.
9. Communication Should Be Consistent
You should never feel in the dark during your move. Good movers keep you updated:
- They call if they’re running behind
- They confirm arrival times and next steps
- They respond to your questions quickly
Poor or inconsistent communication means you’ll be left guessing when things go sideways—and during a move, that’s the last thing you need.
Pro Tips to Prep for Moving Day
Choosing a great moving company is step one. Here are a few smart ways to make moving day smoother on your end:
- Take inventory: List every item you’re moving. It’ll help with claims if something gets damaged or goes missing.
- Pack early: Give yourself at least a week or two. Don’t try to box your life up the night before.
- Label everything: “Kitchen – plates” is way more helpful than just “Kitchen.”
- Buy the right supplies: Boxes, bubble wrap, mattress bags, and plenty of tape.
- Create a “day of” essentials box: Toiletries, chargers, snacks, meds, and a change of clothes.
Also, be sure to tip your movers if they do a great job. Moving is hard work, and a good crew deserves appreciation.
How to Find a Moving Company You Can Trust
Start with a quick online search, but don’t stop there. Call and ask questions. Read reviews. Ask for references. Trust your gut.
Still searching for a mover that checks all the boxes? Get a free estimate from Luke’s Moving Services. We pride ourselves on professionalism, transparency, and making your move as smooth as possible.
Let’s make your move stress-free.
